ORDERS AND SHIPMENTS
The specialties you desire, from Florence to your home!
Our products are carefully selected and with the same care we follow the whole process. We know where they come from, how they arrive and with the utmost care we pack and ship them with our custom packaging.
Once you have completed your order, we need about 24h to prepare your Avo box and to schedule the collection of your shipment. From the moment our courier collects the shipment, your order will arrive at the address you provided at checkout within 48 to 72 hours.
Orders across Italy delivery takes approximately 48 hours. For orders on islands or remote areas in Italy, the delivery time takes up to 72 hours. For all EU countries, the delivery time is 72 hours.
You will receive an email to track your shipment as soon as the courier has collected your package.
*Aged cheese and vacuum-packed goods:
Fresh products such as aged cheese and vacuum-packed items, do not require transport in refrigerated vans. At AVO we would like you to receive your quality products without having them sit in the warehouse for several days, therefore we have decided cold cuts and cheeses will not be shipped after Wednesday. For this reason, all orders placed after 12 pm on Wednesdays which are meats and cheeses will be shipped the following Monday.
RETURNS
Our boxes and method of packing are designed to avoid damage, however, we also ship fragile products, where it may happen something arrives not perfectly intact. If this happens, we will be happy to replace or reimburse you for the damaged goods.
In most cases, we are not directly responsible for the damaged products, for this reason we ask you to contact us immediately, by email or whatsapp, and to send us photos of the damaged shipping box. We will then provide you all the necessary information and we will find a suitable solution for all your needs!
For any other information, we will be happy to help. You can find our contacts on the page specified.